SAGA UNIVERSITY COMPUTER AND NETWORK CENTER

FAQ

Password

I forgot my password, and want to reset it.

1. On the top page, click the "Password Change(Reset)" button, then click [Click here for Password Reset]
2. Enter your User ID (student ID number for students), date of birth, and the the issue date of your staff or student ID card.
   ・If the card issue date is in the Japanese calendar, enter it in Japanese format.
   ・If it is in the Gregorian calendar, enter it in Western calendar.
3. You will receive an email at your pre-registered one-time password email address (private address), containing the reset password.
4. Access the password reset page using the URL provided in the email, then enter the reset password and your new password to complete the process.

You can also reset your password using the link below
Password Reset

My password is locked.

If your password has expired and your account is locked, please reset your password.
※ You cannot change your password in this case.

For details, please refer to the FAQ titled “I forgot my password and want to reset it.”

I want to change my password.

1. On the top page, click the [Password Change (Reset)] button, then click [Change Password & View User Info]
2. When the user management screen appears, click "Change Your password" button to proceed.

You can also change your password using the link below
Password Change

Can I reset or change my password from outside the university?

Yes, you can reset or change your password from outside the university.
However, your one-time password email address (private address) must be registered in advance.
Please note that registration or changes to your one-time password email address can only be made from within the university network.

Email

Are there any recommended email clients?

Yes. The following email clients support modern authentication:

Becky! Internet Mail (version 2.75.02 or later)

Outlook (version 2016 or later)

Windows Mail (Windows 10 or later)

Thunderbird (version 78.0 or later)

Mac Mail (macOS 10.15.5 or later)

Can I check my email storage capasity and usage?

Yes. Our university uses the Microsoft 365 email system.
The storage capacity for each user is 50 GB.
You can check your current usage by following these steps:
1. Go to Outlook on the web
2. Click Settings (⚙️ icon)

3. Select View all Outlook settings

4. Go to General → Storage

What should I do if I receive spam emails?

Unfortunately, due to the nature of email communication, there’s no foolproof way to eliminate spam entirely. However, by adjusting your email settings and understanding how your email software works, you can significantly reduce how often you see unwanted messages.

• Use antivirus software to scan attachments automatically.
  Spam emails often contain malicious files. Make sure your email client is set up to prevent automatic opening of suspicious messages and their attachments.
• Don’t open emails with suspicious subject lines.
  If it’s clearly spam, move it straight to your junk or trash folder without opening it. Keeping it out of sight helps avoid accidental clicks.
• Take advantage of built-in filtering features.
  Most email programs offer spam filters and learning algorithms that automatically sort emails based on sender or keywords. While it’s a good idea to occasionally check that legitimate messages aren’t misclassified, these tools are generally very effective
• Never reply to spam.
  Responding won’t reach the real sender and may confirm your address is active, leading to even more spam.
• Be cautious when deleting emails.
  If you’re mass-deleting spam, be careful not to accidentally remove important messages. It’s best to wait before permanently deleting anything.
• Double-check delivery for important emails.
  Spam filters on both ends can sometimes block legitimate messages. If you're sending something important, consider sending a test email first to ensure it gets through.

I’m not receiving emails from Saga University on my mobile device

If you're not receiving emails from Saga University on your mobile device, it may be due to your carrier’s spam filter settings or your own email preferences. These emails may include important updates from the Student Center, so please check the following settings to ensure proper delivery.

Here’s what to check and adjust:

Email reception settings

• Add "saga-u.ac.jp" to your approved sender list or safe list.
• If your phone is set to block emails from non-carrier domains, you’ll need to whitelist saga-u.ac.jp
• If you’ve enabled spoofing or forwarded mail restrictions, make sure saga-u.ac.jp is added to your allowed domains.
• If anti-spoofing filters are active, whitelist saga-u.ac.jp to prevent legitimate university emails from being blocked.

Check Your Email Address Format

Some mobile email addresses may not be compatible with university systems. If your address contains any of the following, you may need to change it:

• The part before “@” uses only letters, numbers, and certain symbols, connected by dots, and is 63 characters or less.
• It contains two or more dots in a row.
• It has a dot immediately before the “@” symbol.
  These formats may cause delivery issues, so consider updating your mobile email address if necessary.

My mobile email isn’t working with LiveCampus

Check Your Registered Mobile Email Address on LiveCampus

• Log in to LiveCampus.
• Go to “Student Information” and open “View Academic Info”.
• Check the mobile email address listed under your contact information.

If Your Mobile Email Address Is Incorrect

• Go to “Update Academic Info” under “Student Information”.
• Correct your mobile email address and save the changes.

If Your Mobile Email Address Is Correct

• Check your mobile phone’s spam filter settings.
  You may be blocking emails from the university. Refer to the section above titled “How to Adjust Email Settings” for guidance.
• If your phone isn’t blocking the emails directly, your mobile carrier may have flagged university messages as spam.
  In that case, you’ll need to wait until the carrier lifts the block.

How do I adjust my mobile carrier’s spam filter settings?

If you're using a Japanese mobile carrier and need to allow university emails (e.g. from saga-u.ac.jp), please follow the instructions provided by your carrier below. These guides explain how to whitelist domains and adjust spam filters to ensure proper email delivery.

docomo

• Instructions for i-mode users
• Instructions for sp-mode users

au

• How to set domain filters and allow specific senders

SoftBank

• How to manage your whitelist/blacklist settings

Network

I can't connect to the campus Wi-Fi.

If you're having trouble connecting to the university’s wireless network, please check the following:

The official campus Wi-Fi SSID is “000saga-u”. This is the default network for students and staff

1. Remove the network:
   Right-click on “000saga-u” in your Wi-Fi list and select “Forget” or “Delete”.
2. Reconnect:
   Select “000saga-u” again. You’ll be prompted to enter your user ID and password.
   Enter your credentials to complete the connection.

For more details, please refer to the page titled “Using Campus Wi-Fi (000saga-u)”.

I can't use the Internet. (When connected to wireless LAN)

Please check the following

1. Go to the URL beginning with http://www.saga-u.ac.jp (Enter it without s)
2. When the authentication screen (single sign-on screen) is displayed, enter the user ID and password, and when the "Network use permission" screen appears, you can use the Internet.
3. You can use the Internet without authentication for a month if you register your terminal on the "Network usage permission" screen. However, it must be updated monthly.

For "Campus Wi-Fi Connection/Internet Usage Procedures".

Microsoft365Portal

I can't sign in to Microsoft 365

• Is your sign-in ID the email address of Saga University?
• Is the password correct?
• Has your password expired?
• Has the phone number to which the authentication code is sent changed?

If you have the correct email address but cannot sign in, try deleting your browser history and signing in again, or try signing in with another browser.

If you still can't sign in, your password might have expired.

※The password is valid for one year from renewal. In this case, reset the password.

Refer to "Password Change/Reset" for the reset method.

Multi-factor authentication fails

Please check the following

1. Has the phone number changed?
   If it has changed, it will be a multi-factor authentication reset, so please come to the office with your student ID and staff ID.
2. Is the multi-factor authentication destination fixed phone?
   Wait a while or switch to multi-factor authentication on your mobile phone.
3. Did you press the wrong button during voice authentication?
   Some buttons may lock. In that case, please come to the office with your student ID and staff ID.

Can I do multi-factor authentication for Microsoft365 using something other than my phone number?

You can use multi-factor authentication with Microsoft Authenticator (free), an authentication app for smartphones provided by Microsoft.

For details on how to set up Microsoft Authenticator, refer to "Authentication application setting method (smartphone users)" in Microsoft 365 Multi-factor Authentication.

What if I don't want to keep my Microsoft 365 sign-in history?

If you don't want to retain user information or browsing history from when you signed in to the Microsoft 365 portal on someone else's computer or a shared computer, use your web browser's Private Window.

I want to install Microsoft Office on my PC (student)

1. Connect your PC to a network with Internet access.
2. Sign in to the Microsoft 365 Portal.
   ・Sign-in ID：student number@edu.cc.saga-u.ac.jp
   ・Password：University password
3. When the Microsoft 365 Portal Start page appears, click the Install Office button.
4. Office is downloaded and installed. The installation might take about 30 minutes.
5. After Office is installed, start Word.
6. Go to "File" and then "Account" to sign in.
   ・Sign-in ID：student number@edu.cc.saga-u.ac.jp
   ・Password：University password

I want to change the display name of my Microsoft 365 portal

If you want to change the display name of the Microsoft 365 portal, see below.

Microsoft 365 Portal User Guide

Note that it may take 2 to 3 days to change the display name.

I want to create a team in Teams

If you want to create a team in Teams for your cc tenant, please complete the required information and submit it to CNC from the Teams Team Application Form Page *Japanese Only

You are free to create Teams for your edu tenant, so you do not need to submit a "Teams Team Subscription Form.".

If you no longer need the team you created in Teams for your edu tenant, be sure to delete the team.

When you can't sign in to the Teams desktop app

If "I'm sorry. A problem has occurred." is displayed and you can no longer sign in, you may be able to sign in by clearing the Teams cache.

Quit running Teams or Office, and then do the following:.

Windows

1. Right-click the Start button and choose Run.
2. In the dialog box that appears, enter% LocalAppData% \Microsoft for Name and click OK.
3. Right-click the Teams folder and select Delete.

Mac

1. Make sure Finder is written on the left edge of the menu bar at the top of the screen, then click Go.
2. From the menu that appears, select Move to Folder.
3. In the pop-up window that appears, enter "~/Library/Application Support/Microsoft (or ~/Library/Application Support/Microsoft)" and click Move.
4. Right-click the Teams folder and select "Move to Trash.".
5. Click the magnifying glass icon in the upper-right corner of the menu bar to open Spotlight Search.
6. Type "Keychain" and click "Keychain Access" in the suggestions that appear.
7. Search for Microsoft Teams, right-click on Microsoft Teams Identities Cache and select Delete.

How do I Sync Files In Onerive ?

Syncing OneDrive On Windows 10 and 11 (comming soon)

Authentication of SAGA University Info System

Unable to login to LiveCampus (single sign-on authentication) on Edge

Delete all Edge history.

• Click […] at the top right of the screen and then [History].
• Click […] → [Clear Browsing Data].
• Set the Time Range to All Periods, and then click Clear Now.

I have not received my one-time password.

Please check the followings

1. Have you registered an email address to receive your one-time password?
   For registration and confirmation, please go to "Password change (reset)/User information confirmation" on the top page of CNC.
2. Is the sender restricted by the mail reception filter of the mobile phone?
   The sender of the one-time password is "LiveCamp@mail.admin.saga-u.ac.jp", so if you have restrictions on receiving e-mails from this e-mail address, please set your filter so that you can receive e-mails from this address.

How to find your BitLocker Recovery Key

If your Windows PC drive is encrypted, you will need BitLocker Recovery Key,
Please look up BitLocker Recovery Key in advance and save it in a separate medium such as a memo.

How to find out the recovery key